Resetting pin

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Whiz Kid

Resetting pin

Hello,

I've run into this problem a million times and It's extremely frustrating. The last time I was trying to top up my account, it kept asking me for a PIN I never used before so I have no idea what it is, I used to be able to go to virginmobile.com/topup and simply top up my phone number with a debit card. Now it asks me for a pin.. when I try to recover my pin by calling the number provided, it does not work, the number provided gives me NO OPTION to reset my pin, so to this day, I still can't do anything because I don't have my pin. How do I find out what my pin is?

10 REPLIES 10
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Re: Resetting pin

Please I need to reset my PIN
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Agent

Re: Resetting pin

Hello there Margaretschmerf.  Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone number. 

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Whiz Kid

Re: Resetting pin

I need help resetting my pin too.  When I request that it is texted to me, it's 7 numbers long instead of 6.

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Agent

Re: Resetting pin

Hi there silverfoxthief. Your pin is a 6 digits. If you need me to send it to you,  please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone number. 

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Whiz Kid

Re: Resetting pin

I need to reset my pin for my account. Can you help me?
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Agent

Re: Resetting pin

Hi, Zadyura. Please send us a private message so we  can assist you with that. 

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Whiz Kid

Re: Resetting pin

Hi I don’t know where my account pin is located I’m trying to use it to activate my account but how if I don’t know where it is pls help me I hope you see this
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Agent

Re: Resetting pin

Hello, @Sirramacauley. Thanks for contacting us. We'll be happy to help. To assist you further, please send us a private message with your phone number.

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".

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Whiz Kid

Re: Resetting pin

Hello,

 

I also need help re-setting my pin.