Virgin Mobile

Safelink Wireless


Safelink Wireless

Hi there,


I have been a long time customer of Virgin Mobile. I have recently gone through a divorce & have had financial circumstances that now allow me to qualify for the Safelink Wireless subsidy plan. I currently have a Virgin Mobile iPhone SE. Is this phone compatible for use on the Safelink Wireless plan?


Here is what is noted on the Safelink Wireless page:


However, if your phone meets the following criteria, your phone will work with SafeLink:

  • Your phone requires a SIM card. SafeLink has traditional, Micro, and Nano SIM cards. Micro and Nano SIM cards are smaller than traditional SIM cards and are typically found in newer phones and various iPhone models.
  • You have an unlocked phone. If your phone says, "Restricted," "Contact Service Provider," or doesn't allow you to make calls or access your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.
  • You have an AT&T GSM, T-Mobile GSM, Sprint CDMA, Verizon CDMA, U.S. Cellular CDMA or GoSmart Mobile phone.


I'd like to take advantage of their plan while my children & I get back on our feet which point I hope to be able to return to the Virgin Mobile network.


Any help or guidance would be greatly appreciated.


Thank you for your time.




Re: Safelink Wireless

Hi, Kawika. Thanks for contacting us. All of our phones are made to work exclusively in our network, some phones qualify for unlocking, but that does not guarantee that the phones can work on other networks. To unlock your device, you'll need to meet some requirements.


1. The device must be turned on in the Sprint coverage area with the Virgin Mobile SIM card in it.
2. The person requesting the device to be unlocked must be a current or former customer or an individual owner who can provide the phone number and PIN code for the account last associated with the device. 
3. The device has not been reported as lost or stolen.
4. The device has been activated at least 12-months, and at least a payment has been made within the last 90 days of that 12-month activation.


If your device meets the mentioned requirements, please send us a private message so we can assist you with the unlock request.