Hello there, @LedHead44! That does not sound right. We will definitely look into it. Would you mind sending us a private message with your number and PIN? Thanks.
Thank you! We'll do our best to resolve this in a timely manner. Would you please be so kind to send us a Private Message, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
4/8-4/12 phone intermittently works
4/13 & 4/14 no phone service. Phone goes back and forth between "service disabled" & Android is starting. Starting apps. "
4/13 & 4/14 three agents have asked for my pin, my number & address. still no service
4/14 , 101pm cst an agent sent an email to my yahoo account asking for my pin, phone number. Info was provided again & no response. It is now 418pm cst.
Virgin Mobile please note: Since I have no service, no updates given & lack of communication I have reached out to all social media outlets, complaint boards & the Better Business Bureau. Maybe someone will be able to assist me. If no service in 4/15 I will contact Virgin Mobile Kansas City Headquarters.
Hello, Lolitan32. We’re aware our customers are experiencing difficulties with voice and data services. Our team is working diligently to restore service to full capacity soon. We apologize for the inconvenience.