I am having the same issue! I am trying to swap my phone to my new iphone 8+ and every time I go to activiate it either loads forever and never goes to the next scren OR it goes to Phone Plans and nothing loads and I can't click Next. I have been trying to activate it since yesterday.
I have turned off both phones , then turned on new phone. it is not activated with my number. when I checked the activation it said it does not recognize the ID. have I missed something or done something wrong?
Hi there, @moejila59! Please, follow the next steps:
1. On the Idle screen, select Menu/OK > Settings .
2. Scroll down and select Others .> Data Settings .
3. Select Update Data Profile .