Virgin Mobile

Swap Phones

SOLVED
Agent

Re: Swap Phones

Did your iPhone XR came without a SIM card? Where did you purchase the iPhone XR? 

Enthusiast

Re: Swap Phones

I am having the same issue! I am trying to swap my phone to my new iphone 8+ and every time I go to activiate it either loads forever and never goes to the next scren OR it goes to Phone Plans and nothing loads and I can't click Next. I have been trying to activate it since yesterday. 

Agent

Re: Swap Phones

Hi, Cd10. Let's do some investigating. Is it an unlocked iPhone 8+? 

Enthusiast

Re: Swap Phones

No it is not an unlocked phone i just bought it from virgin mobile.

Agent

Re: Swap Phones

 Thanks. To assist you further, please send us a private message with your phone number, PIN, IMEI, and the SIM card number.

Agent

Re: Swap Phones

The phone swap was completed. Please turn off both phones and turn the new phone back on. 

Enthusiast

Re: Swap Phones

I have turned off both phones , then turned on new phone. it is not activated with my number. when I checked the activation it said it does not recognize the ID. have I missed something or done something wrong?

Agent

Re: Swap Phones

Hi there, @moejila59! Please, follow the next steps:

1. On the Idle screen, select Menu/OK > Settings . 
2. Scroll down and select Others .> Data Settings . 
3. Select Update Data Profile . 

Enthusiast

Re: Swap Phones

the new phone does not have "menu" it has messaging in the lower left corner and contacts in the lower right. the old phone had menu

Agent

Re: Swap Phones

We're sorry for this hassle. We'll continue to assist you via private message. Thanks.