Virgin Mobile

Swap Phones

SOLVED
Enthusiast

Re: Swap Phones

I found settings/other /data update ....its come up with an error code saying network busy please try again later . I am running it now for try number 2. will message you back if unable to fix   thanks

Agent

Re: Swap Phones

Hello, moejila59. Please let us know if you're still experiencing issues. 

Whiz Kid

Re: Swap Phones

I am unable to swap my phone from an iPhone SE to my iPhone 8 Plus. I ordered the phone from Virgin Mobile. The online system just keeps having a red circle on the screen, like it is doing something. After an hour, I check the status and it states it can't find anything.

 

I need help.  Thank you

Agent

Re: Swap Phones

Hit here let us check this out for you. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.

Enthusiast

Re: Swap Phones

I'm having the same issue and can't call customer service because my original phone isn't working properly.

Agent

Re: Swap Phones

Hi, trlt2trlt. We'd be happy to help you. Is it a Virgin Mobile device?

Enthusiast

Re: Swap Phones

It is. 

Agent

Re: Swap Phones

trlt2trlt Please send us a private message so we can assist you with this. 

Whiz Kid

Re: Swap Phones

hello can i get help with swaping my phone? i got customer service yesterday to swap my phone but i cant make calls and when i tried to swap back to my old phone your website still doesnt work. the only reason i have virgin mobile is because i dont wanna deal with in-store or customer service.

Agent

Re: Swap Phones

Hello, @juno310. Thanks for contacting us. We'll be happy to help. To assist you further, please send us a private message with your phone number, PIN, IMEI and SIM card numbers from the phone you'd like to switch to.

 

To send a private message just click on the picture of any Virgin mobile agent and, in the next screen, click "send this user a private message".