Hello there, @Duffbeer! We're really sorry to hear about that. Were you trying to pay directly from the website? Have you tried calling *729 to add the funds? Please keep in mind that you can also use the Virgin app to do so as well. Thank you.
You don't have permission to access "http://www.virginmobileusa.com/login" on this server.
I have been having the same problem. If I go on any Virgin site, I get the following message:
You don't have permission to access "http://myaccount.virginmobileusa.com/myaccount/home.do" on this server.
I am also trying to top up while in Europe (I have tried from multiple countries, but get the same error; I have tried on multiple devices and multiple browsers, all give the same error). I cannot even get to a customer service email page because it locks me out of that, too. I have been trying to top up for over a month, but cannot get the thing to work. It is driving me crazy!
Please someone help!
Hello, @mrgecko. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.