Virgin Mobile

Top Up Pay Lo

Whiz Kid

Top Up Pay Lo

Am trying to top up my Pay Lo account but it keeps saying Access Denied ? Has anyone else having this problem ?

 

5 REPLIES 5
Agent

Re: Top Up Pay Lo

Hello there, @Duffbeer! We're really sorry to hear about that.  Were you trying to pay directly from the website? Have you tried calling *729 to add the funds? Please keep in mind that you can also use the Virgin app to do so as well. Thank you.

Whiz Kid

Re: Top Up Pay Lo

Your website still does not work for me when I wish to top up. Your app does not work either. I am currently in Euorpe and wish to top up before I fly back to USA. I found another number to call. Not good at all.
Whiz Kid

Re: Top Up Pay Lo

Access Denied

You don't have permission to access "http://www.virginmobileusa.com/login" on this server.

Reference #18.985e6cc1.1556183288.1ad69aae

Whiz Kid

Re: Top Up Pay Lo

I have been having the same problem.  If I go on any Virgin site, I get the following message:

 

Access Denied

You don't have permission to access "http://myaccount.virginmobileusa.com/myaccount/home.do" on this server.

Reference #18.8a476768.1556278404.5fa0a0

 

I am also trying to top up while in Europe (I have tried from multiple countries, but get the same error; I have tried on multiple devices and multiple browsers, all give the same error).  I cannot even get to a customer service email page because it locks me out of that, too.  I have been trying to top up for over a month, but cannot get the thing to work.  It is driving me crazy!

 

Please someone help!

 

Highlighted
Agent

Re: Top Up Pay Lo

Hello, @mrgecko. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.