Virgin Mobile

Top-Up missed

Whiz Kid

Top-Up missed

I just bought a top-up card and added to my account. Inicially it  was ok but when I tried to pay the rest of the due amount using credit card, my top-up credit was gone. What happened? I want my credit back as I never used yet! Thank you. 


Re: Top-Up missed

Hey there @mauroqueiroz. We'll do our best to resolve this in a timely manner. Would you please be so kind to send us a Private Message, so we can further assist you? 


Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.