Solved! Go to Solution.
Hi slinkybinx! Thanks for bringing this to our attention. It is our pleasure to assist you. Are you trying to make a payment through the application or a web browser? ~AmyM25
How is this considered resolved? The payment page is suspicious - why would it say 128 bit encryption and then give a time limit? This is a tactic hackers use to make you rush into doing something you normally would not if you had the time to think about it. I called support and they knew nothing about it, or about any change to the payment process. I am currently emailing back and forth with support trying to find out someone who knows anything about this new page. Customers got no advance notice that the payment process was changing. So if this is legit then someone did a really bad job, on notification and page design. But, maybe they want everyone not to pay one time payments (top up) online...
Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. We confirmed that page design is correct. We understand that the time limit that is programmed on the security tool can be inconvenient. We'll escalate your feedback. Thank you for bringing this to our attention. We remain at your service.
We truly apologize for this inconvenience, chamberlainke. You can rest assured knowing that we will do everything in our power to resolve this.