Virgin Mobile

Tried to make payment w debit

SOLVED
Master

Re: Tried to make payment w debit

I posted about this popup a month ago and it's still not fixed?  The only thing on the Top-Up payment page that was making it not fully secure was loading a single image from a non-secure server.  As a web developer I know it should have been a lot easier to remedy that image to make the page secure than implement this sketchy-looking time-limited pop-up window (which, btw, I was specifically told by customer support NOT to use).  I was able to top-up through the automated phone system, though that hung up on me before the final confirmation, thankfully my account was credited.

You should make it as easy and convenient as possible for us to give you our money. Because it's pretty easy for pay-as-you-go customers to switch to another carrier if you don't. 

Whiz Kid

Re: Tried to make payment w debit - new top-up payment page!

THANK YOU Offworld! Now I know why the "solution" was to call in the payment. I loved your other post, so right. Why does nobody in customer support know about this new page? I do think it is time to move on...

Whiz Kid

Re: Tried to make payment w debit - new top-up payment page!

Well, I used it - the new payment pop up - but as I have been doing all along: virtual cc number with time and amount limits. It did work fine.

 

Hopefully more people will see this thread and this will change in the future...good luck to fellow top-up customers!