Virgin Mobile

Trying to get PIN for an old phone that I've lost the charger to

Whiz Kid

Trying to get PIN for an old phone that I've lost the charger to

I don't remember the PIN for a very old phone that I have and also can't find the charger for the phone.  When I try to call and get help, it tells me it will send a text message to the phone with the PIN but I can't get it since I can't charge the phone.  I want to deactivate the account/number but am having trouble since I don't have the PIN.  What can I do to actually talk to a real human being to explain my situation?  Thanks.