Virgin Mobile

Trying to swap phones

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Heavy Hitter

Trying to swap phones

http.resourcenotfound  < im getting this error on the website. 

 

Can someone help me in messages? Im Deaf and cant call and very frustrated as i need to get to the post office before it closes and trying to get this done by 4 when they do the last pick up. I have to send my new preloved phone to brightstar.

7 REPLIES 7
Agent

Re: Trying to swap phones

Hey there! We can help you with that. Please send us a private message so we may work directly with you. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page. 

Whiz Kid

Re: Trying to swap phones

I am also having the same problem... is there any way you could help me?
Agent

Re: Trying to swap phones

Hey there @amskywalkerrr. We're sorry to hear you're having issues to swap your device. Would you please be so kind to send us a Private Message, so we can further assist you?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

Whiz Kid

Re: Trying to swap phones

Having the same issue. Please help

Agent

Re: Trying to swap phones

Hi there, Kind. Thanks for contacting us. 

 

Would you be so kind to send us a private message with details of your issue? 

Agent

Re: Trying to swap phones

Thanks for the information. The phone has been swapped. Please, follow these steps to program the phone: 

 

0. Turn the phone off and back on
1. Turn Wi-Fi off and Mobile Data on
 - Settings > Wi-Fi > Off
 - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press 'ok' when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. 

 

That should take about 3 minutes, and then calls and data services should work. 

Agent

Re: Trying to swap phones

Please, follow these steps to program the phone: 

 

0. Turn the phone off and back on
1. Turn Wi-Fi off and Mobile Data on
 - Settings > Wi-Fi > Off
 - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press 'ok' when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. 

 

That should take about 3 minutes, and then calls and data services should work.