Im havging the same issues as many others
I get to "you're almost done! time to swap your device" , click activate but it dosent do anything.
When it compares the old device plan and the new, the plan details and monthly total are blank.
I tried to call customer service but I only hae accses to my phone I dont have a phone not connected to my virigin account to use.
Current VM user here and I'm having the same problem when I try to activate my new phone. The online activation site confirms my new phones ICCID, I select a plan, and then I get to the page with the activation button. But, when I click activate nothing happens.
and@MikesPhone it deffinetly has been frustrating. The only solution I have see anyone come to is to post here and wait for a customer serice agent to replay
Hello. There is no need to wait for an agent to reply. Feel free to send us a private message at any time for assistance.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.