Virgin Mobile

Trying to swap phones

Whiz Kid

Trying to swap phones

Im havging the same issues as many others

I get to "you're almost done! time to swap your device" , click activate but it dosent do anything.

When it compares the old device plan and the new, the plan details and monthly total are blank.

I tried to call customer service but I only hae accses to my phone I dont have a phone not connected to my virigin account to use.

4 REPLIES 4
Whiz Kid

Re: Trying to swap phones

me too, and i cant call to talk to someone cuz i lost my old phone

Whiz Kid

Re: Trying to swap phones

Current VM user here and I'm having the same problem when I try to activate my new phone.  The online activation site confirms my new phones ICCID, I select a plan, and then I get to the page with the activation button.  But, when I click activate nothing happens.

Whiz Kid

Re: Trying to swap phones

and@MikesPhone  it deffinetly has been frustrating. The only solution I have see anyone come to is to post here and wait for a customer serice agent to replay

Agent

Re: Trying to swap phones

Hello. There is no need to wait for an agent to reply. Feel free to send us a private message at any time for assistance.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.