Trying to swap to a new phone

[Strayf]

Virgin mobile will not accept the Meid, instead prompting me to reenter or loading an error page. Tried talking the number and it says it wasn’t entered correctly and hangs up on me. I have tried the imei as well with no luck.

[AdoniDeoleo]

So sorry about the trouble! Can you please send us a private message with the details, so we can work through this?