Virgin Mobile

Trying to top up getting message that says voucher is invalid

Whiz Kid

Trying to top up getting message that says voucher is invalid

While trying to top up I get a message that says unable to redeem because voucher is invalid. What does this mean?
14 REPLIES 14
Agent

Re: Trying to top up getting message that says voucher is invalid

Hello, BlondieLea. We'd like to review this for you! Would you please send us a private message, so we can take a closer look?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right

side of the screen you will see the option to send me a Message.

 

~JoyP.

Whiz Kid

Re: Trying to top up getting message that says voucher is invalid

I can't send you a message but I keep getting the same response
Agent

Re: Trying to top up getting message that says voucher is invalid

Hi Ottobo! Send us your phone number and pin along with the Top Up pin so we can investigate. 

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Enthusiast

Re: Trying to top up getting message that says voucher is invalid

i also am getting this message 

Agent

Re: Trying to top up getting message that says voucher is invalid

Hello, Dominai! We're sorry about this situation. We want to help! Do you have a 10 digits or 14 digits PIN? ~AmyM25

Enthusiast

Re: Trying to top up getting message that says voucher is invalid

16 digit

Agent

Re: Trying to top up getting message that says voucher is invalid

I see. Can you send it to us in a private message, along with your number and PIN, so we can check it out? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25

Whiz Kid

Re: Trying to top up getting message that says voucher is invalid

Hi, I also got this invalid voucher message while trying to top up my account. What should I do?
Agent

Re: Trying to top up getting message that says voucher is invalid

Hi, Dono! Please send us a private message so we can take a closer look.