Hello, BlondieLea. We'd like to review this for you! Would you please send us a private message, so we can take a closer look?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right
side of the screen you will see the option to send me a Message.
Hi Ottobo! Send us your phone number and pin along with the Top Up pin so we can investigate.
Hello, Dominai! We're sorry about this situation. We want to help! Do you have a 10 digits or 14 digits PIN? ~AmyM25
I see. Can you send it to us in a private message, along with your number and PIN, so we can check it out? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25