I hve a very old account and things have changed. I need to top-up - even though it is supposed to be automatic - but can't access anything without a pin I have never had. I can't even send an e-mail. All attempts to reach them by phone lead to the same useless automated system. Apparently there is no more phone support. I can'teven use the supposedly pin-free route because it can't compute my tax. Ideaas, please.
Thanks for bringing this to our attention, @calemmett. We'd be happy to help. We can definitely send you the pin code via text message. Please keep in mind that you can make your payment by calling *86/ 611 from your Virgin Mobile device, or by dialing 888-322-1122 from any other device.
Please send us a PM so we can chat further.