Virgin Mobile

Unlock sim card

Highlighted
Whiz Kid

Unlock sim card

I need to unlock my sim card


3 REPLIES 3
Agent

Re: Unlock sim card

Hello Livdej. Thanks for contacting us. You mean you want to use your SIM card with a non-Virgin Mobile device? Or is your SIM card asking for a code? ~AmyM25

Whiz Kid

Re: Unlock sim card

I'm on the Lifeline program throu Assurance Wireless. I bought a Motorola Play 5 through them. It was supposed to work. The phone works fine but I keep getting a message that the SIM is locked. When I hit OK, the message disappears, only to pop up again later. I called Assurance costumer care and they told me a way to unlock it but it doesn't work. Any suggestions?

Agent

Re: Unlock sim card

Hello, pitter43! We'd recommend you contact Assurance Wireless Care at 1-888 321-5880 back for further assistance.