Virgin Mobile

Unlocking iPhone and getting my number (inner circle)

Highlighted
Whiz Kid

Unlocking iPhone and getting my number (inner circle)

Hello,
I have been trying to find a way to obtain my account number and unlock my iPhone on the VM website with no success. I also called tech support but could not reach a representative at all. I am trying to switch carriers. HELP!!!
3 REPLIES 3
Agent

Re: Unlocking iPhone and getting my number (inner circle)

Hi there, @Janiceoliveira. Thanks for reaching out. Definitely want to help you with this. Please send us a PM with your phone number and PIN. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Enthusiast

Re: Unlocking iPhone and getting my number (inner circle)

I’m having a similar problem. I’ve gotten my account number but Virgin Mobile has my UNLOCKED iPhone locked to their service. Verizon requested they release my phone Saturday 8-17-20, and it is still locked to Virgin Mobile. My Verizon service is already active, and Virgin has locked my previously unlocked phone. I am angry and I want my iPhone unlocked from Virgin NOW.
Agent

Re: Unlocking iPhone and getting my number (inner circle)

Hi there, @Jenniesmith621. We cannot lock an unlocked phone to our network. Please send us a private message with the MEID to verify.