Virgin Mobile

Voice mails not delivered until days later

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Whiz Kid

Voice mails not delivered until days later

This is a ZTE phone, android version 7.1.1, model N9560. Voice mail has been getting worse and worse. People leave messages and I never know about it until about a week later when the message finally shows up. When I see I missed a call, I always go to the voice mail app to see if they left a message, but it shows nothing. Then a week later the message finally pops up and it's usually something important like a doctor's office or a contractor that I've hired to do repairs. 

 

Also, a lot of text messages have stopped coming through. occasionally they come through late but often not at all. I can't get texts from my own husband!

5 REPLIES 5
Agent

Re: Voice mails not delivered until days later

Hello mguy1968, let's get you sorted out. what phone and hoe many signal bars do you have?

Whiz Kid

Re: Voice mails not delivered until days later

As stated in my original message: 

This is a ZTE phone, android version 7.1.1, model N9560.

 

Full signal strength plus wifi.

Re: Voice mails not delivered until days later

No problem! We can definitely fix that for you. Can you please send me a private message with your phone number and PIN? 

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Whiz Kid

Re: Voice mails not delivered until days later

OK, I just sent you a message containing that information. Sorry so slow on my end, I didn't get a notification of your response via email earlier as I thought I would, so I came back to check the boards today.

Agent

Re: Voice mails not delivered until days later

Hello, @mguy1968. Thank you for sending us a PM. We'll reply shortly.