Not only did Virgin still not answer my question, they just provided me with one of the worst customer service experiences I have ever had. After a few reasonable emails back and forth about when specifically I could expect to have my problem resolved, I got a reply from Victor telling me "you do apologize for the inconvenience."
Where does this person get off saying that I inconveneinced him? IT IS HIS JOB to respond to my emails.
Then HE tells ME to apologize? Seriously? What the hell is wrong with this guy?!
I am sure that Virgin is going to make it equally impossible to reach a supervisor as it has been getting my initial problem resolved, but it won't stop me from trying because I can't wait for his manager to see a copy of that email.
I'm thinking it was a typo. He probably meant "we do apologize." It could easily happen to anyone. I would agree, though, that the customer service is worse now than it was years ago. What is this "start a topic" BS? I have to wait hours, maybe even a day to hear back? "Well you can DM us on twitter but we can't get into your account info on that channel."
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