I've been trying to get my Samsung Galaxy S5 unlock and to no avail, went through multiple customer service agents, each giving different approaches. Waited 48-72 hours received no notification etc.
Read somewhere that phones released before February 2015 can't be unlocked through VirginMobile even though I bought from it.(My phone and account fits all the requirements to get unlock).
Received an MSL code by one VM agent and was told to call the new service carrier(MintMobile) to unlock my phone there, but they don't have the option to unlock any phones thats not sold by them, even when I provided the MSL code... told me to call Samsung, no luck there either.
So is my phone just locked permanently or what?
Just want to use the other carrier for a wider coverage for an upcoming trip, Bloody Fustrated.
Don’t fret, MetalHead! We’ve got you. Please send me a private message with your phone number and PIN.
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