Virgin Mobile

Why didnt my top-up work?

SOLVED

Re: Why didnt my credit card top-up work?

Hey there, MMonske! Since when did you had the auto pay on the account?

Enthusiast

Re: Why didnt my top-up work?

I created a new account on my phone but the top up page keeps saying my top up pin is invalid when i enter it,any suggestions?
Highlighted
Agent

Re: Why didnt my top-up work?

Sorry to hear that, @BlackEagle-1055. Let’s check this thing out. Please send us a private message with your phone number, PIN, and Top-Up PIN so we can take a look. 

 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message". 

Agent

Re: Why didnt my top-up work?

Hi there. Are you able to use the service now? Victor21

Enthusiast

Re: Why didnt my top-up work?

I tried to call multiple numbers using my Virgin number,but my phone says the number of the person i call is incorrect or the area code isn't right.
Agent

Re: Why didnt my top-up work?

Understood. Try calling another number it could be that particular number is not in service or dialed correctly.  Victor