Virgin Mobile

all incoming calls get busy signal

Whiz Kid

all incoming calls get busy signal

I cannot receive calls or voicemails (texts ok). Callers get a busy signal even if phone is off. I have even removed phone battery. Help! 

8 REPLIES 8
Agent

Re: all incoming calls get busy signal

Hi virginuser1! Thanks for contacting us. We want to help. Are you still experiencing these difficulties? 

Whiz Kid

Re: all incoming calls get busy signal


@virginuser1 wrote:

I cannot receive calls or voicemails (texts ok). Callers get a busy signal even if phone is off. I have even removed phone battery. Help! 


 

Whiz Kid

Re: all incoming calls get busy signal

yes

Whiz Kid

Re: all incoming calls get busy signal

YES

Whiz Kid

Re: all incoming calls get busy signal


@bjreed wrote:

YES


 

Whiz Kid

Re: all incoming calls get busy signal

yea

Whiz Kid

Re: all incoming calls get busy signal


@bjreed wrote:

yea


 

Agent

Re: all incoming calls get busy signal

So sorry to hear about this experience, bjreed. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.