Virgin Mobile

can't swap/activate LG Stylo 5 from IPhone 7. both purchased from Virgin

Highlighted
Whiz Kid

can't swap/activate LG Stylo 5 from IPhone 7. both purchased from Virgin

Currently have an iPhone7 and I purchased LG Stylo 5 swap/activate it even though I bought from Virgin. It says my plan isnt compatible but when I choose to change to a plan that is, it just gets stuck on the last part of activating the device.

1 REPLY 1
Agent

Re: can't swap/activate LG Stylo 5 from IPhone 7. both purchased from Virgin

Hi there tledwith. Let me look into this for you. Please send me a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.