Virgin Mobile

check phone unlock status

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Enthusiast

check phone unlock status

I called a few days ago and never got the email they said would be sent about my phone being unlocked

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Enthusiast

Re: check phone unlock status

Thanks for the reply! I instead called and got the issue resolved, thank you!

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4 REPLIES 4
Agent

Re: check phone unlock status

Hello, @Radamen! We definitely want to look into this for you. Can you send us a private message with your phone number and PIN? 

Enthusiast

Re: check phone unlock status

Thanks for the reply! I instead called and got the issue resolved, thank you!

View solution in original post

Whiz Kid

Re: check phone unlock status

this must be a common problem, as I never got my email discussing my request to release my phone today either.  I was told up to 48 hours for my phone to be released by the 3rd agent I spoke to today.  I called last friday to get my account number and pin, which took speaking with 2 customer service agents.  During those conversations no one mentioned the policy requiring an up to 48 hour hold on my MEID number to transfer.

Agent

Re: check phone unlock status

Hello, @cygrl6032. Thanks for stopping by. Let's take a closer look. Can you please send us a private message with your phone number, PIN, and IMEI of the cellphone you'd like to get unlocked?

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".