Virgin Mobile

data free music streaming

Master

data free music streaming

Is data-free music streaming no longer available? Because Spotify is using my data.

If it is still available, how do I get this corrected?

6 REPLIES 6
Agent

Re: data free music streaming

Hi there!  Are you checking your data usage online on "My Account" or on your phone? Are you only streaming music? Cloud streaming, song downloads, video content, non-audio content and other data sent by streaming partners (e.g., pic advertisements, album art) are excluded.

Master

Re: data free music streaming

I am only streaming music from Spotify, never downloading. And the data usage I'm referring to is from "My Account". I had received a text message from VM saying my data is about to be slowed. Please fix this.
Master

Re: data free music streaming

I should be accredited nearly 4 gigs of data.
Agent

Re: data free music streaming

Hmm. That doesn't sound right. Let's take a closer look! Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page. 

Master

Re: data free music streaming

Hi I'm back lol

I'm having this issue again. I have data tracking on my phone synced to my monthly data alottment from VM and I have reached my limit of 10240 MB. The data tracking on my phone is at 10413 MB so they are synced almost perfectly. However, yet again it seems as though Spotify is not data free as it should be. Spotify has used 4250 MB to date of the 10413 MB total, so my VM data usage should be somewhere around 6000 MB.

 

Can someone please fix this?

 

 

Agent

Re: data free music streaming

Hi steevo398. Thanks for reaching out to us. Please send us your number and PIN in a private message, so we can assist you further. Thanks. ~AmyM25