Virgin Mobile

i need assistance

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Whiz Kid

i need assistance

I recently purcahsed a new phone and am trying to activate it.  However, every time I try, I get an error message that directs me to call customer service.  If I dial that number, it tells me the phone is not activated.  What am I supposed to do?

5 REPLIES 5
Agent

Re: i need assistance

Hi, tstockley. Is your old phone working? Have you turned off your old and new phone and turn them back on? 

Whiz Kid

Re: i need assistance

No - the old phone is completely dead.  I will turn the new phone off now and then back on.

Agent

Re: i need assistance

What phone do you have? How many bars are you getting?

Whiz Kid

Re: i need assistance

Thank you!  It is working now!

Agent

Re: i need assistance

That’s so good to hear! If you have any questions, please let us know.