Virgin Mobile

new Moto G7 play, purchased from VM, will not activate

Whiz Kid

new Moto G7 play, purchased from VM, will not activate

 
2 REPLIES 2
Whiz Kid

Re: new Moto G7 play, purchased from VM, will not activate

I bought a new Moto G7 Play from VM. 

 

Four times, the following has happened:

I go to the VM site and choose ACTIVATION.

I type in my MEID off the box, and then my ICCID off the box.

I get a message saying that my present plan isn't compatible with my new phone, and that I need to pick a new plan.

I pick a new plan and click the red ACTIVATE button.  Nothing happens. Nothing at all.


I've tried this with Firefox, Chrome, and Edge.  Same:  nothing.

 

I want to activate this phone that I bought from VM. 

Re: new Moto G7 play, purchased from VM, will not activate

Don’t fret, adajiatr! We’ve got you. Please send me a private message with your phone number, PIN number, IMEI of the new device and SIM card number. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".