Virgin Mobile

paylo plan and phone

Heavy Hitter

Re: paylo plan and phone

so you are saying that you are ok with taking my money and not providing the service that i am paying for? is that the policy of your company?

Agent

Re: paylo plan and phone

Hello lrubinson. You can use the remaining balance with other plans, or to purchase a phone online. The balance can not be refunded. 

Heavy Hitter

Re: paylo plan and phone

what is your least expensive plan?

Agent

Re: paylo plan and phone

We have a $35/month plan which includes unlimited calls, text and web with 5gb of high speed data. You can find details here.

Heavy Hitter

Re: paylo plan and phone

i do not need text and web or high speed data and usually make fewer than 5 calls a month, if any. what plan do you have for a disabled senior like myself who is a very limited cel phone user?

Agent

Re: paylo plan and phone

The $35 plan is our lowest plan. Even if you don't use the phone a lot @lrubinson.

Heavy Hitter

Re: paylo plan and phone

my current paylo plan is $20 every 3 months.  are you saying that you want me, a disabled senior, who lives on social security, to pay $35 a month, which  amounts to $105 every 3 months, which is more than 5 times what i am currently paying? if that is what you are saying, don't you think it is unconscionable? is that how you would treat your grandmother? 

Agent

Re: paylo plan and phone

We understand your concern, but unfortunately, the $35 plan is the lowest plan we offer. Sorry for any inconvenience that this may cause you.

Heavy Hitter

Re: paylo plan and phone

since you no longer have phones that i can use with my current plan, and you do not offer a cost-comparable plan that i can use a different phone for, please refund the amount in my account which is $295.56. if you do not have the authority to do this, please escalate this to the person who does have the authority to refund my balance. thank you. leslie rubinson

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Agent

Re: paylo plan and phone

Unfortunately, we're unable to refund you the balance, @lrubinson. However, we can offer you the option of getting a new phone using your account balance. However, you will need to change to one of our newest plan.