Virgin Mobile

purchase phone

SOLVED
Whiz Kid

purchase phone

can i buy a phone using accumulated account balance from the website or is their a direct phone number? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Agent

Re: purchase phone

Hey there @bygwen. Yes,  you can purchase the device over the phone with a live agent. 

 

~JoyP.

View solution in original post

6 REPLIES 6
Highlighted
Agent

Re: purchase phone

Hey there @bygwen. Yes,  you can purchase the device over the phone with a live agent. 

 

~JoyP.

View solution in original post

Whiz Kid

Re: purchase phone

I tried to buy a new phone using the Virgin Mobile website. I spent a lot of time entering my info - then when I clicked to submit my order, the page refreshed and my order did not go through. I tried to purchase using a different web browser. Same thing happened. So I called the Virgin Mobile phone number, waited on hold for over 30 minutes (seriously), and finally someone came on the phone and asked me what my cell phone number is. I told her. Then there was silence and she was gone. My phone had not run out of battery power; in fact I had it connected to an AC outlet via the adapter/charger. Can someone please help? If not, I will have to take my business to another company. Thank you.

Agent

Re: purchase phone

Hello, randatlas. Thank you for bringing this to our attention. We're sorry for this hassle. Can you send us a private message with your phone number and pin code to assist with this?

Whiz Kid

Re: purchase phone

Dear JohnJ7 (Agent),
 
Thanks for the reply. 
 
How do I send you a private message so I can give you my information so you can assist with this? I do not see such an option on your website. A link would be helpful. Thank you. 
 
Randy
Agent

Re: purchase phone

Thank you for responding, randatlas. To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.

Whiz Kid

Re: purchase phone

This is getting to be a waste of time. I tried to buy a phone yesterday, your website didn't work, I was hung up on by a VM agent, and now I'm supposed to check into a transaction that did not go through last night. And, I am given the Customer Care phone number again. Can someone from VM call me? You have my number! Thank you!