I have the same problem others mentioned about not being able to swap out my phone. Their problems were solved by an agent who handled the issue through a direct message. Looking for the same help.
Solved! Go to Solution.
Hi, mnfitz. Thanks for contacting us. We can see that you already received assistance from one of our agents in private. We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!