Virgin Mobile

Calling over WiFi

Enthusiast

Re: Calling over WiFi

I'm wondering if this is a joke.  It looks like my iPhone 7 Plus gets Wi-Fi calling.  

http://devicehelp.virginmobileusa.com/scenario/iPhone_7_Plus/Virgin_Mobile/en/Activate_Wi-Fi_calling

Screen Shot 2018-06-19 at 5.42.24 PM.pngiPhone 7 Plus Wi-Fi calling

 

http://devicehelp.virginmobileusa.com/scenario/iPhone_5s/Virgin_Mobile/en/Activate_Wi-Fi_calling

 

Screen Shot 2018-06-19 at 2.16.57 PM.pngWi-Fi calling

Agent

Re: Calling over WiFi

Hi there @perdy To avoid confusion, we would like to clarify that the guides on our "Device Help" page are generic. They should not be taken as a "statement" that we allow WiFi calling.

Enthusiast

Re: Calling over WiFi

Oh, bummer!

Whiz Kid

Re: Calling over WiFi

This is a perfect response! Thank You for providing it.  I have had conflicting messages on this topic also.  Virgin does not support Wi-Fi calling.  I know because I have tried to establish wi-fi calling and could not get it working.  Virgin Mobile USA does support Hotspot, however and that is nice.  Most prepaid wireless carriers do not support this feature at all. 

 

Regards,

tshort185