Virgin Mobile

Can't make or receive calls

Whiz Kid

Can't make or receive calls

I have been unable to receive or make phone calls for four days now. (I can still send/receive text messages and access the internet.)  I have called Virgin Mobile every day, and have received conflicting advice.  I have reprogrammed my phone 4 or 5 times, without success.  One or two of the people I talked with said there was a problem with the cell tower in Cookeville, TN, where I live, but that they were working on the problem and it would be fixed soon.  That was four days ago.  If this problem is not resolved soon, I am cancelling my account and will find another carrier.

 

Thanks,

Ben

44 REPLIES 44

Re: Can't make or receive calls

Hey there! Can you please send us a private message with your phone number, PIN, and complete address?

Whiz Kid

Re: Can't make or receive calls

Ben-  Exact same situation with my IPhone 5SE I purchased about three months ago.  Calling out I get an immediate call failed message.  Calling in from a landline I have access to goes directly to answering.  Did you get a response from anyone that assisted.  I have requested help via VM email response team and have failed multiple times calling their customer service line via the aforementioned landline.  I can sill text and access net.

Agent

Re: Can't make or receive calls

Thank you for bringing this to our attention,  Waxwing89. Please send us a private message with your phone number and pin code so we can review this further. Victor21

Whiz Kid

Re: Can't make or receive calls

I am having the same exact issue. And i too got the same exact standard answer from the customer support. This clearly indicates that the customer support guys don’t even care to see what the issue is. Cant believe a service providet cant even provide the basic and most important feature of a cellphone service. Pathetic!!!
Agent

Re: Can't make or receive calls

@smartjeff So sorry to hear this. Could you please send us a private message to check this matter for you? We'll need a cross street with the zip code, phone number and PIN. - E.J.

- E.J.

Whiz Kid

Re: Can't make or receive calls

I’m in the same position. Did you guys ever get it fixed?
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Agent

Re: Can't make or receive calls

Hello Movrard, can you private message so we can assist you?

Whiz Kid

Re: Can't make or receive calls

Sure thing. How do I do that? I assume this is just going to reply on the same thread?
Agent

Re: Can't make or receive calls

Good morning, @Movrard! Sorry for the late reply!

 

To send us a private message, just click on the agent's username (RB-1991 in this case), and then look for the option that says "Send this user a private message".

 

In the message, please include your mobile number, 6-digit PIN, and your complete home address. That way, we'll check what's affecting your service.

 

Looking forward to your private message!

 

RB-1991 (Robert)