I have been unable to receive or make phone calls for four days now. (I can still send/receive text messages and access the internet.) I have called Virgin Mobile every day, and have received conflicting advice. I have reprogrammed my phone 4 or 5 times, without success. One or two of the people I talked with said there was a problem with the cell tower in Cookeville, TN, where I live, but that they were working on the problem and it would be fixed soon. That was four days ago. If this problem is not resolved soon, I am cancelling my account and will find another carrier.
Ben- Exact same situation with my IPhone 5SE I purchased about three months ago. Calling out I get an immediate call failed message. Calling in from a landline I have access to goes directly to answering. Did you get a response from anyone that assisted. I have requested help via VM email response team and have failed multiple times calling their customer service line via the aforementioned landline. I can sill text and access net.
Thank you for bringing this to our attention, Waxwing89. Please send us a private message with your phone number and pin code so we can review this further. Victor21
@smartjeff So sorry to hear this. Could you please send us a private message to check this matter for you? We'll need a cross street with the zip code, phone number and PIN. - E.J.
Good morning, @Movrard! Sorry for the late reply!
To send us a private message, just click on the agent's username (RB-1991 in this case), and then look for the option that says "Send this user a private message".
In the message, please include your mobile number, 6-digit PIN, and your complete home address. That way, we'll check what's affecting your service.
Looking forward to your private message!