Hi. This same problem is occurring on my phone as well. I have an iPhone 5S and since 10:30am this morning my phone has constantly read "Searching..." in the upper left hand corner of the phone. I would appreciate some kind of assistance!
Really sorry to hear about this, @Chalkboard. We want to help! Can you please private message us your phone number, PIN and address so we can investigate further?
Note: To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this
user a private message".
Hey there, @Rockcrosswords! Thanks for being part of our Virgin Mobile Community. Definitely want to look into this for you. Please send us a Private Message with your phone number and PIN, so we can help you.
Note: For you to send me a Private Message you'll need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Hello, @guidance. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Hey there, clownkitty! We truly apologize for the late reply, as well as for the hard time you've had with this situation!
To better help you, please send us a private message including your phone number, 6-digit PIN, and your full home address.
Through your full home address, we'll check if there's any network outage that could be impacting your service.
Looking forward to your reply!