Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Are you using the SIM card that came with the phone? Have you changed it?
That’s no good at all. Sorry you’ve been experiencing this, @MrMosburg! Are you getting any specific error message? What's the make and model of your phone? To research further, can you send us the cross streets and ZIP code where this occurs?
Thanks for that information. We’re aware of an outage impacting our customers in that area. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.
I just joined and I have yet to be able to call anyone! when they call me it goes straight to VM. I can text, and I have WiFi, so I have access to internet. Not a very good start to this brand new service! I have already paid a month in advance. No one from Virgin has done anything for me yet!
Hi there JodiY. Thanks so much for this reaching out! Looking forward to figuring this out together. Can you please send me your phone and pin number so I can take a look at your account? In the meantime, please try the following just in case: Make sure that you have at least two or three bars. f you have an Android please turn WiFi off. 1. On you dial pad, enter ##72786#. When prompt say Yes or OK to all you see there. If you have an iPhone: 1. On your dial pad enter ##873283# and press call. 2. When Service Update appears, say OK to start the programming. 3.When Service Update Complete, again agree and press OK. Please let me know if that worked out and your connection improved.