Virgin Mobile

Can't send/receive text messages

Whiz Kid

Can't send/receive text messages

I bought a pre-owned S7, though it was not with its SIM card. So I contacted support and had a new SIM sent to me. I got it yesterday. I activated the phone and it acquired my phone number. But I can't send or receive text messages.

 

I've updated the Profile, PRL from the System Update menu but nothing makes them work. My texts just continue to be marked as sending... And I am not receiving the ones I have been sent.

1 REPLY
Agent

Re: Can't send/receive text messages

Hello, Swordsman18. Thank you for taking the time to get in touch with us today. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.