Virgin Mobile

Data roaming issues in chicago

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Whiz Kid

Data roaming issues in chicago

Hello my wife and i have had issues with our phones in which if we are away from wifi networks and we are using celluar data that it tells us "you are away from home network and have to turn data roaming off" . Data roaming is off and i am receiving this in almost all areas i have not had issues with in chicago. Anyone else have issues?
3 REPLIES
Agent

Re: Data roaming issues in chicago

Hi Willgarcia2009!

 

The Roaming notification on your phone indicated there is a loss of reception in your area. To investigate this in more detail, please send us a private message with your phone number, and current address where this issue occurs. We'll be glad to help you!

 

EdwinRG.

Enthusiast

Re: Data roaming issues in chicago

I AM HAVING THE SAME ISSUE. AGAIN....THIS HAPPENED 2 WEEKS AGO

Agent

Re: Data roaming issues in chicago

Hi magyver229!

 

Have you tried refreshing your network parameters? Please try this:

 

1-    Turn the Wi-Fi off.
2-    Turn the Mobile Data on.
3-    Dial ##72786# on the phone pad.
4-    The phone will reboot and update itself.
5-    Wait for a minute and test your phone.
 
EdwinRG.