Virgin Mobile

Device says "Emergency Calls Only." No calls, SMS or data.

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Device says "Emergency Calls Only." No calls, SMS or data.

My Tribute HD randomly stopped allowing me to make calls, use SMS or use data. I am completely disconnected. Only WIFI works. Have attempted factory resets, soft resets, PRL updates, profile updates.

Device diagnostics lists network as failed. Network PRL says unavailable. 

Another device is still able to connect to the network. My Tribute HD however does not. 

Under status, it says: network is "searching for service" signal strength is 0 dbm, 0 asu, mobile network type is unknown, service state is out of service, roaming says not roaming, mobile network state is disconnected.

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Re: Device says "Emergency Calls Only." No calls, SMS or data.

Let’s check this thing out. Can you please send me a private message with your current address, phone number and PIN?

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".