Virgin Mobile

Galaxy A6 roaming after Android Pie update HELP!

Whiz Kid

Galaxy A6 roaming after Android Pie update HELP!

Hello:
Last night I ran the Software Update on my Samsung Galaxy A6 which installed the new Android 9 - Pie.

Afterwards, it showed "Virgin Mobile" in the upper right corner for the network name. About an hour later, I saw that it said "roam" there, but I didn't think much of it & went to sleep.

When I woke up this morning, it was back to "Virgin Mobile". OK, no problem...until later in the day it switched to "roam" again and now it stays there.

Let me say that I've been a VM customer for years and that there is plenty of network coverage everywhere I go...there is no reason why my phone should roam EVER.

First, after re-starting the phone many times, I did a network reset. This seemed to work, since afterwards the network showed as "Virgin Mobile", but 15 minutes later, it reverted to "roam" again.

Second, I did a network reset again, and then immediately after, updated the PRL and Profile. Again, this seemed to work at first, but an hour later, it's back to "roam" again.

Now I'm out of ideas. I need my phone to access mobile data for my job, and was unable to work today because of this. Again, there is no reason it should ever be roaming as there is network coverage everywhere I go.

Please help!
10 REPLIES 10
Agent

Re: Galaxy A6 roaming after Android Pie update HELP!

Hello, Ericzku. So sorry to hear about this. We'd like to take a closer look. Can you please send us the nearest cross streets and zip code so we can check the network performance? Have you tried taking the SIM card out and restarting the phone?

Whiz Kid

Re: Galaxy A6 roaming after Android Pie update HELP!

Same thing is happening with my galaxy j7. Keeps switching between "roam" and " virgin mobile". Also get messages saying "you have lost your data connctivity because you left your home network with data roaming turned off"
Agent

Re: Galaxy A6 roaming after Android Pie update HELP!

Hello ianshmian805. I am sorry about the issue there with your phone. Please try the following; On your dial pad enter ##72786#, say Yes Or OK to all you see. This network reset will get it out of roaming. Please keep us updated.

Whiz Kid

Re: Galaxy A6 roaming after Android Pie update HELP!

My galaxy A6 is doing the same thing after my android 9 update this morning! How do I stop it?
Agent

Re: Galaxy A6 roaming after Android Pie update HELP!

Hello, @momma385. Thanks for contacting us. This is a known issue Samsung is experiencing with the new update to the Android 9 Pie. They are currently working on a fix for the recent update. We recommend you check System Updates to make sure that you receive it. Alternatively, we suggest you contact Samsung for further assistance.

Whiz Kid

Re: Galaxy A6 roaming after Android Pie update HELP!

Hello .  Was just wondering if anyone is aware of a fix or a status of an upcoming fix.  I bought a Sumsung A6 phone last month and ever since upgrading to Android 9.0 Pie , it goes into roaming at least one a day,  sometimes twice.   Running the ##72786# reset always fixes it,  but it is still a 3-5 minute process that is a nuicence after a while.

 

Had Virgin help tech run a diagnostic test a few weeks ago and change my mobile network type and add a new Access Point Name,  but it hasn't helped.  Based on this and a few other general internet posts , it does seem related to Pie and not an issue with Virgin or any other carrier.

 

Thought I would ask if anyone has heard any news or if you believe that it has a different root cause.

 

Thanks. 

Re: Galaxy A6 roaming after Android Pie update HELP!

Hey there, Bfarlow! We have not found a work around for a definitive fix yet. We are waiting on the brand maker to get a definitive fix. We apologize.

Whiz Kid

Re: Galaxy A6 roaming after Android Pie update HELP!

Great.   Thanks for the information .  I appreciate it. 

Whiz Kid

Re: Galaxy A6 roaming after Android Pie update HELP!

Hello .  Was just wondering if anyone is aware of a fix or a status of an upcoming fix.  I bought a Sumsung A6 phone back in June and ever since upgrading to Android 9.0 Pie , it goes into roaming at least one a day,  sometimes several.   Running the ##72786# reset always fixes it,  but it is still a 3-5 minute process that is a nuicence after a while.

 

Last response was that it is waiting on a fix from the vendor.   Is there anything further on this one since since it has been a few months now that I have had the issue?   Hoping I am not the only one with this problem. 

 

Thought I would ask if anyone has heard any news or if you believe that it has a different root cause.

 

Thanks.