Virgin Mobile

I have talk and text but not able to connect to data

Whiz Kid

I have talk and text but not able to connect to data

I am not able to use my mobile data connection. I can call and I can text, but not surf the web. I have my data connection turned on. I am not able to do the ##72786# number either.
5 REPLIES
Agent

Re: I have talk and text but not able to connect to data

Thank you for contacting us. Please provide us with a private message along with your phone number and pin code to verify the status of the account. Victor21

Whiz Kid

Re: I have talk and text but not able to connect to data

just got my replacement phone but it wont connect to the web

Agent

Re: I have talk and text but not able to connect to data

Good morning @diverdave60.

 

Thanks for contacting us today. We apologize for the inconvenience, we'll try our best to resolve this situation as soon as possible. What did it say when you tried to dial ##72786#? How many signal bars does your phone have now?

 

~AmyM25

Whiz Kid

Re: I have talk and text but not able to connect to data

I am having this problem too except when I do that ##873283# it should the configuration then it disappears. I tried to factory reset but it told me it couldn't configure my phone.

Agent

Re: I have talk and text but not able to connect to data

Hey there, @momatemysnack! Can you please send us the device model in a private message, to better assist you?