Thank you for contacting us. Please provide us with a private message along with your phone number and pin code to verify the status of the account. Victor21
Good morning @diverdave60.
Thanks for contacting us today. We apologize for the inconvenience, we'll try our best to resolve this situation as soon as possible. What did it say when you tried to dial ##72786#? How many signal bars does your phone have now?
I am having this problem too except when I do that ##873283# it should the configuration then it disappears. I tried to factory reset but it told me it couldn't configure my phone.
Hey there, @momatemysnack! Can you please send us the device model in a private message, to better assist you?