Virgin Mobile

In service but have no data connection

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Enthusiast

In service but have no data connection

Normal services in communication but no data connection. I’ve already paid the phone bill of June.
5 REPLIES
Agent

Re: In service but have no data connection

Thank you for bringing this to our attention, @binglin, We'd love to help. When did the issue start? To research further, can you send us the cross streets and ZIP code where this occurs?

Enthusiast

Re: In service but have no data connection

Thanks, started at 12 June, zip code 10013.
Agent

Re: In service but have no data connection

Thank you for the information. Unfortunately it shows known outages in the area. In order to look into your account and pinpoint your location, please send us private message with your number and PIN. 

Enthusiast

Re: In service but have no data connection

So hard to find how to sent private msg
Agent

Re: In service but have no data connection

Hi, @binglin For sending any of us a Private Message, you just need to click on our usernames to access our profiles and you will see a button labeled "Send This User A Private Message" on the right side of your screen.