Thank you for bringing this to our attention, @binglin, We'd love to help. When did the issue start? To research further, can you send us the cross streets and ZIP code where this occurs?
Thank you for the information. Unfortunately it shows known outages in the area. In order to look into your account and pinpoint your location, please send us private message with your number and PIN.
Hi, @binglin For sending any of us a Private Message, you just need to click on our usernames to access our profiles and you will see a button labeled "Send This User A Private Message" on the right side of your screen.