I have a Samsung J700P. No issues with it since I've had it. The last few days, all incoming calls are not getting through. They don't show up as missed calls, there are no voicemails, and my phone isn't ringing. I can make calls, and send/receive texts. All my apps are working. My bill isn't due until 10/11. Anyone else having this issue? I live in Tacoma, WA.
Hey there, @3woolybirds! Sorry for the late reply, and please accept our sincere apologies for the inconvenience with receiving calls.
To research further, can you please send us a private message with the cross streets and ZIP codes where this occurs? We'll need that you also include your PTN and PIN in the private message.
Looking forward to your reply!
Was your problem ever resolved?
I have a similar problem (but not exactly the same) with my LG Volt (which is a few years old). After charging the phone, it often does not receive incoming calls or texts. If I make a call from my phone, then suddenly the incoming calls do ring on my phone and incoming texts are delivered (sometimes multiple copies).
Virgin Mobile Support: Any ideas what is going on?
Thanks, Paul Jordan
Hi there, pauljordantx. Thanks for bringing this out to our attention. That’s no good at all. Sorry you’ve been experiencing this! Could you send us your zip code and any cross street near you to check the coverage?
Zip is 78750.
Nearest major intersection is RM 2222 and Jester Blvd.
Nearest minor intersection is Winterberry Drive and Rusty Fig Drive.
I'm having a similar issue with my Galaxy J3, except I'm still getting voicemails consistently. When I miss a call, it usually doesn't show up in my call record, but I'll have a voicemail notification when they leave me a voicemail.
I'm currently job hunting and this is making the process more stressful. Any solutions? I'm having no trouble calling people or receiving texts.