Virgin Mobile

Incoming calls are not getting through

Enthusiast

Re: Incoming calls are not getting through

Victor21 zip code is 53142 nearest major intersection is 75th street and 94th ave. Nearest smaller intersection is 71st street and 94th ave
Agent

Re: Incoming calls are not getting through

Thanks for the information @kwinder. What's your device model? How many bars are you getting? 

Enthusiast

Re: Incoming calls are not getting through

My husband and I both have iPhone SEs and we are each getting two of four bars which is completely normal for where we live. I just confirmed again that I can successfully call out (well not to hubby... again... his phone does the same as mine for incoming calls, it won’t ring and it eventually goes to voicemail)
Agent

Re: Incoming calls are not getting through

Hmm – Can you private message us so we can look into it? @kwinder

Whiz Kid

Re: Incoming calls are not getting through

I am also having many calls just going to voicemail, and several times my phone has suddenly shown “no service” and rebooting gets it back. 79605/79606
Agent

Re: Incoming calls are not getting through

Hello, Rdmoore3814. Sorry to hear that! We'd like to look into this for you. Can you send us a private message with your phone number, pin code, and complete address?

Whiz Kid

Re: Incoming calls are not getting through

I called support about this. There's nothing that can be done. Virgin Mobile ROMs rarely get updated... if ever, so bugs linger indefinitely. You get what you pay for. My ex pays for my service so I just deal with it. 3 way calling doesn't work either. Lol.