Hi SM5. Thanks for bringing this to our attention. It is our pleasure to assist you. We want to help. Which reset did you do on your phone? Please, send us your address in a private message, so we can check the area too. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks. ~AmyM25
Hello, SM5. We've received and replied to your private message. Please check your inbox.