Hello. For unlocking requests please send a private message to any of our agents at any time. Our shared inbox ensures that you receive a reply as soon as possible.
Support is available Monday - Friday: 6 a.m. - 10 p.m. CST, Saturday - Sunday: 6 a.m. - 9 p.m. CST.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
Oh no! Sorry to hear that, @dhsteward. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.