Virgin Mobile

Network Unavailable?

SOLVED
Agent

Re: Network Unavailable?

Hi there, Garry1411. Thanks for contacting us. We're sorry for the inconvenience with the service. 

 

Sadly, we've checked, and there are no towers or service in that area. Please, know that we are continually working to expand our cell sites and their ability to support more areas. 

Enthusiast

Re: Network Unavailable?

My lg stylo 4 suddenly popped up with an ex on where the signal bars should be ? Cant call txt internet nothing. Tried calling costumer service to no avail please HELP ?
Agent

Re: Network Unavailable?

 

Hi, L1z21. We apologize for any inconvenience. We will continue to assist you via private messages.

Enthusiast

Re: Network Unavailable?

My phone has been displaying no network.I did yhe profile update and it worked 5 minutes please help
Agent

Re: Network Unavailable?

Really sorry to hear about this, Fredag. Can you please provide us with the closest cross streets and zip code to your current location?

Enthusiast

Re: Network Unavailable?

37013 bell road
Agent

Re: Network Unavailable?

Thanks for the information. What phone do you have? Are you getting any particular error when trying to place a call? 

Enthusiast

Re: Network Unavailable?

J7 perx,it says no mobile network available
Agent

Re: Network Unavailable?

Please follow these steps to reconnect the phone to the network:
-Dial ##72786#.
-Preparing Network will appear briefly at the top of the screen. Hands Free Activation displays.
-Checking for ""PRL update” message appears.
- The device will reboot.

Enthusiast

Re: Network Unavailable?

That was a success. Thank you