I’ve never had the signal disappear with any other carrier - my phone is only a few on the old from Apple iPhone 6s Plus and what’s worst of all: Virgin can’t even connect with my phone to speak to customer service!! Virgin is the WORST carrier ever!!
That’s no good at all. So sorry to hear that you’ve been experiencing this, @VirginUser2019. We definitely want to look into this for you. Can you please send us a private message with your phone number, PIN, and full address so we can take a closer look at this?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".