No Mobile Data even though LTE connection reported; WIFI Internet only

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Enthusiast

No Mobile Data even though LTE connection reported; WIFI Internet only

Even though my Moto E5 says it is connected to LTE/Virgin Mobile, I can't access any Mobile Data. All apps report No Internet Connection. I can only get internet via WIFI connections. This has been a problem for about 3 weeks.

  • I can receive Phone Calls and text.
  • I try to update PRL/Profiles, but it does not succed unless I am on WIFI.
  • If I drop the Mobile Network down to "CDMA/LTE" instead of Auto, I have intermittent success connecting to Internet/PRL/Profile when the phone displays 3G connection. But the success is not reliable.
  • I have reset phone 2 times. Each time the setup fails when "Configuring Services" and says it will "try again in 119 minutes" and reports: HFA Error: 703
  • I have tried ##72786# - and, again, the setup fails when "Configuring Services" and says it will "try again in 119 minutes" and reports: HFA Error: 703
  • Whenever I restart the phone or reset the phone, the phone briefly displays the message "SIM Card error"
  • This phone has worked fine for abou a year with no problems.

Help!

thank you-

 

 

1 REPLY 1
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Agent

Re: No Mobile Data even though LTE connection reported; WIFI Internet only

Hi, Aworld2c, Let's do some investigating. Please send us a private message with the account phone number, pin code, IMEI, and the SIM card number.